Operational Efficiency
Track seven KPIs monthly—turnover, vacancy, time-to-fill, overtime, caseload, engagement, labor cost—to protect access, quality, and budget.
Most behavioral health groups do not fail on intent. They fail on day-to-day follow-through. When 93% of workers report burnout, no-show rates sit at 20% [...]
Manual HR in behavioral health wastes time, raises compliance risk, slows hiring and billing, and creates hidden costs.
Medicaid is undergoing major changes in 2026, and the financial impact on healthcare providers, especially behavioral health organizations, will be immense. Here's what you need to [...]
Spreadsheets might seem like a simple solution, but they come with hidden costs that can disrupt your workforce management. Here’s why relying on spreadsheets is problematic: [...]
In behavioral health, patient engagement isn’t just a buzzword. It's a cornerstone of successful healthcare outcomes. As healthcare models shift to patient-centered care, the role [...]
In ContinuumCloud’s 2024 Behavioral Health Industry Report, industry leaders indicated that recruiting was one of their biggest organizational concerns. It’s no surprise, considering that behavioral health [...]
n behavioral healthcare, electronic medical records (EMR) are helpful for managing patient records. However, with technological advancements and more demand for data-driven decision-making, there’s a [...]
Patient care delivery has undergone remarkable changes since the COVID-19 pandemic. One noticeable shift has been the emergence of telehealth, allowing consultations, diagnoses, and treatments [...]
In behavioral health and human services (BHHS), technology has evolved rapidly to provide more personalized and outcome-focused care. Central to this progression is the meticulous [...]
Certified Community Behavioral Health Clinics (CCBHCs) play more than just a crucial role in the behavioral health landscape; they also serve as pivotal cornerstones within [...]
Mental illness is far too common in the United States. According to the 2023 State of Mental Health in America report from Mental Health America (MHA), more [...]
The healthcare industry continues to shift toward patient-centered care, and patient activation has emerged as a critical concept for improving health outcomes. Activation refers to [...]
There’s no doubt that digital transformation has impacted virtually every industry on the planet — and the field of behavioral health and human services is [...]
The complexities of mental health issues require effective treatment plans to provide a high level of care. A mental health treatment plan details a customized, [...]
When it comes to therapy, patient engagement is integral in determining the success of treatment. Engaged patients are more likely to adhere to their treatment [...]
Clinical decision support (CDS) is a technology-enabled process that helps healthcare providers make more informed decisions at the point of care. It uses various forms [...]
Many healthcare organizations are making the shift from paper records to an electronic health record (EHR) system, and it’s no wonder why. Implementing an EHR [...]
Behavioral health and human services organizations are increasingly using technology like patient engagement platforms to improve patient outcome measures. Why? Because these applications give patients [...]
Learn what a behavioral health electronic health record is, which EHR features matter, and how to evaluate systems for mental health and human services.
No longer tethered to a physical location, today’s employees can work from just about anywhere in the world. In fact, the International Data Corporation projects that mobile [...]
Financial concerns along with patient access and staffing shortages were the three major challenges behavioral health leaders faced in 2021, according to a report by HealthLeaders [...]
Workforce planning is a top concern for behavioral healthcare organizations. The behavioral health and human services industry is traditionally an understaffed and underfunded field, so [...]
From geography, socioeconomics, and culture to gender, race, ethnicity, and age, there are many variables that can influence the treatment and recovery of substance use [...]
A health care organization's compliance efforts, treatment plans, outcomes, and financial success depend on solid clinical documentation. A comprehensive, accurate, and timely clinical record ensures [...]
During the height of the COVID-19 pandemic, many therapists stopped seeing patients in their offices and virtual counseling or online therapy became more widely available. [...]
Whether you run an outpatient behavioral health clinic or a human services agency, improving patient support is always a priority. Patient support refers to tools [...]
When patients fail to attend appointments, resources are wasted and work schedules are disrupted. Health care staff must spend time filling vacant slots with other [...]
When it comes to investing in mental health software, it’s important to make sure you're getting a good ROI. Quality behavioral health software will be [...]
Without accurate, complete, and timely documentation, none of the work that behavioral health practitioners do would be possible. Clinical documentation in an electronic health record [...]
As the health care industry transitions to a value-based care model, there is a growing need for providers to engage patients throughout the continuum of [...]
If you’ve come across the term “HCM” recently, you may be a little confused. The acronym is often mistakenly used interchangeably with other terms such [...]
Electronic health record systems (EHRs) consist of patient records, practice management resources, and communication tools that can be accessed securely by authorized users. Some EHRs [...]
ContinuumCloud’s first annual conference just passed, featuring thought leadership on a variety of topics pertinent to the behavioral health and human services space. We heard [...]
This DATIS blog article, “Four ways Leaders can cultivate a customer-focused culture!“, was originally posted by Leadership Hospitality, on April 13th, 2016 and was reposted with permission. In [...]
Behavioral Holdings, formed by Battery Ventures, announces new name – ContinuumCloud – to offer a spectrum of cloud-based solutions and services for health and human [...]
Another year is winding down. It’s a time full of reflection and anticipation for the future. And for human services organizations, this means taking a [...]
Many human services organizations are already well-aware of the challenges of managing a somewhat dispersed workforce. These challenges were amplified this year as more organizations [...]
Every organization, big or small, needs a human resources department at the center of its operations. An organization’s success largely depends on its HR department’s [...]
No organization that values its reputation can function without taking care of its employees. Employees are an asset. The goal of efficient human resource management [...]
Human capital management is an essential part of human resource management and can make a massive difference in an organization’s success or failure. This concept may [...]
Position management, also called Position Control, is a way of organizing your workforce by position rather than by employee. This method offers some unique advantages to [...]
Operational effectiveness is a top concern from both a finance and an operational perspective. While a finance executive might be concerned about efficiencies in order [...]
Shopping for a new HR and Payroll system for your entire organization is quite an undertaking. It likely involves numerous decision makers weighing in at [...]
When’s the last time you took a hard look at your recruiting management strategy? Many organizations are so busy just trying to keep their heads [...]
